Updated: January 15, 2020
1. WorkDone Respects Your Privacy
Your privacy is our top priority. A combination of policy, innovative thinking, and deep respect for your right to privacy ensure that your data is always kept safe and secure.
2. Who We Are
WorkDone is in the business of cloud-based Work Heuristics Management (WHM). “WorkDone Services” are offered as a Software-as-as-Service. Our platform comprises technology components, automation services, web clients, mobile apps, vertical business solutions, web services and web portals that are made available through various cloud and 3rd party platforms.
3. Who You Are
Unless otherwise noted, we refer to You, the (“Customer”), as an Enterprise account, SMB (Small/Medium-size Business), Partner, or End-User organization.
4. What We Collect
4.1. Information from your use of Services
This information may include IP Address, location information, date and time, browser type, and any other action you might have taken to use and while using the Services. In addition, the Service can be configured to capture the following data from subjects monitored by the Service: Screen recording, keystrokes, website visit history, application usage history, search engine queries, emails, instant messages, social media posts, audio, printed documents, network activity, login / logout activity, file transfer activity, and time active/idle.
5. WorkDone Subprocessors
WorkDone uses certain Subprocessors to support delivery of our Services. This page provides important information about the identity, location and role of each Subprocessor.
A subprocessor is a third party data processor engaged by WorkDone, who has or potentially will have access to or process customer data.
As our business grows and evolves, the Subprocessors we utilize may also change. We will provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under contractual agreement, along with posting such updates here.
6. Your Rights
As a Customer, at any point while WorkDone or our Subprocessors are in possession of, or processing, your business data, You have the following rights:
6.1. Your Right to Know to What We Captured
You, the Customer, have the right to know what process data we captured and how that data is handled. However, to protect customer privacy, such requests must be carefully authenticated (beyond demonstrating control of the customer’s email address) prior to disclosure of specific account data.
6.2. Your Right to Have Your Data Erased
You have the right to instruct us to remove data permanently from our systems. Once the request is authenticated, the data will be removed from our active systems.
Our disaster recovery and data availability requirements mean that WorkDone has a legitimate interest in maintaining secure backups. Erasure requests do not apply to historical backups.
We will comply with applicable laws and the contracts with our customers to provide Service Data and encrypted Secure Data to law enforcement agencies. If permitted, we will notify you of such a request and whether we have complied.
8. Breach Notification
In an event of a breach, we recognize our responsibility to our customers and to the public to disclose the nature of the risk and provide a transparent account of the events without undue delay. We will make best efforts to follow applicable requirements based on jurisdiction.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here and by email.