Welcome to WorkDone (“WorkDone.ai,” “Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the WorkDone platform, applications, APIs, software, websites, AI-powered features, autonomous agents, integrations, and related services (collectively, the “Services”).
By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
The individual or legal entity that registers for or uses the Services.
An employee, contractor, or agent authorized by Customer to access the Services.
Any data, content, prompts, workflows, telemetry, communications, files, recordings, configurations, outputs, or other information submitted to or processed through the Services by or on behalf of Customer.
Machine learning, generative AI, autonomous agents, recommendation systems, workflow automation, analytics, and related artificial intelligence capabilities made available through the Services.
Content, recommendations, summaries, insights, workflows, automations, or actions generated by AI Features.
Unauthorized access to, acquisition of, disclosure of, alteration of, or destruction of Customer Data.
WorkDone provides an enterprise AI platform designed to support operational intelligence, workflow automation, organizational knowledge management, AI-assisted productivity, and related business functions.
The Services may include:
Certain features may be subject to additional terms, documentation, or usage limitations.
You must:
If you use the Services on behalf of an organization, the term “Customer” includes that organization.
Customer is responsible for:
Customer shall notify WorkDone promptly of any unauthorized access or suspected compromise.
WorkDone may support:
Customer is responsible for:
Customer shall not:
Customer is solely responsible for decisions made based on Outputs or automated workflows.
AI-generated Outputs may contain inaccuracies, incomplete information, unintended results, or hallucinations.
Customer is responsible for reviewing and validating Outputs before relying upon them operationally, legally, financially, or otherwise.
WorkDone does not guarantee the accuracy, reliability, or fitness of AI-generated Outputs.
Customer shall maintain meaningful human oversight over:
Customer shall not use the Services to make solely automated employment, disciplinary, compensation, promotion, or termination decisions without meaningful human review.
Certain Services may support autonomous or semi-autonomous actions.
Customer is responsible for:
WorkDone is not responsible for actions initiated by Customer-configured automations, integrations, or agents.
Customer retains all rights, title, and interest in and to Customer Data.
WorkDone does not acquire ownership rights in Customer Data.
Customer grants WorkDone a limited, non-exclusive license to process Customer Data solely:
WorkDone does not use Customer Data to train generalized foundation models unless explicitly authorized in writing by Customer.
WorkDone may use aggregated and anonymized usage data to:
Customer Data will be retained only as long as necessary:
Upon termination, Customer may request deletion of Customer Data subject to:
Additional retention details may be provided in the Privacy Policy or applicable Data Processing Addendum (“DPA”).
WorkDone processes personal data in accordance with its Privacy Policy and applicable data protection laws.
Where required, the parties may enter into a separate:
Customer is responsible for:
WorkDone maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data, including:
No system is completely secure, and WorkDone does not guarantee absolute security.
In the event of a confirmed Security Incident affecting Customer Data, WorkDone will:
Notification may be delayed if required by law or law enforcement.
Each party agrees to protect Confidential Information using reasonable safeguards and to use such information solely for purposes of fulfilling obligations under these Terms.
Confidential Information does not include information that:
WorkDone retains all rights, title, and interest in:
Except as expressly granted, no rights are transferred to Customer.
The Services may integrate with third-party services, platforms, or providers.
WorkDone is not responsible for:
Customer’s use of third-party services is governed by the applicable third-party terms.
Customer agrees to pay all applicable fees under the applicable order form, subscription agreement, or pricing plan.
Unless otherwise stated:
Taxes are Customer’s responsibility except taxes based on WorkDone’s income.
WorkDone will use commercially reasonable efforts to maintain service availability.
Scheduled maintenance, emergency maintenance, force majeure events, and third-party failures may affect availability.
Support terms, service levels, and uptime commitments may be governed by separate agreements or support policies.
WorkDone may suspend or terminate access if:
Customer may terminate Services in accordance with applicable subscription terms.
Upon termination:
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WORKDONE DISCLAIMS ALL WARRANTIES, INCLUDING:
WORKDONE DOES NOT WARRANT THAT:
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
WORKDONE SHALL NOT BE LIABLE FOR:
WORKDONE’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO WORKDONE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
THE LIMITATIONS OF THIS SECTION APPLY REGARDLESS OF LEGAL THEORY.
Customer shall indemnify and hold harmless WorkDone and its affiliates from claims arising from:
Customer shall comply with applicable export control and sanctions laws.
Customer may not use the Services:
WorkDone is committed to responsible and secure AI deployment principles, including:
Customer remains responsible for ensuring that deployment and use of the Services complies with applicable laws and organizational policies.
WorkDone may modify the Services or these Terms from time to time.
Material changes will be communicated through reasonable means, including:
Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
These Terms shall be governed by the laws of the State of California, excluding conflict-of-law principles.
Any disputes arising from these Terms shall be resolved in the state or federal courts located in Los Angeles County, California, unless otherwise agreed in writing.
These Terms constitute the entire agreement between the parties regarding the Services unless supplemented by:
If any provision is held unenforceable, the remaining provisions remain in effect.
Failure to enforce any provision is not a waiver.
Customer may not assign these Terms without WorkDone’s prior written consent.
WorkDone Inc.
8306 Wilshire Blvd. #752
Email: [email protected]
Security Contact: [email protected]
